If you want to change or cancel your order, please contact us at info@hades-shop.co.uk

Unfortunately, we’re unable to offer custom knit designs or custom colours for knitwear. Due to the complexities of the manufacturing process, these options are not currently feasible for us to accommodate.

Yes, there is a significant difference between the sizing of our women’s and men’s knitwear.

Men’s styles are generally designed with a wider and longer fit.

We recommend checking the size guide provided on each product page before purchasing and comparing the measurements with a similar item you own and like the fit of to ensure the best size selection.

Our knits are all different sizing depending on the style, as well as our skirts. We recommend checking the size guide for the piece you are interested in.

Delivery is free in UK for orders over £120. Otherwise, delivery is £5.

Delivery is free in US for orders over $265. Otherwise, delivery is $15.

Delivery is free in EU for orders over £200. Otherwise, delivery is £30.

Delivery is free in Australia for orders over £200. Otherwise, delivery is £25.

Delivery is free in Japan for orders over £200. Otherwise, delivery is £15.

Delivery is free for the rest of the World for orders over £120. Otherwise, delivery is £5.

We ship all UK orders via Royal Mail Tracked 48 and all international orders via DHL Express.

Orders can only be shipped to a residential or business address. Once your order has been dispatched, both Royal Mail and DHL allow you to manage your delivery by changing the delivery date, requesting delivery to a safe place, or redirecting your parcel to a local collection point, where available. This is managed through the providers platforms.

Please note that if you choose to have your parcel left in a safe place, this is done entirely at your own risk. HADES accepts no responsibility or liability for any loss, theft, or damage to parcels delivered using this option.

Yes. All products can be returned or exchanged. Items are returned at your own cost and should be returned within 14 days from the date of delivery. 

Please email info@hades-shop.co.uk for our returns address and specify if you're exchange or returning the item.

The item(s) should be returned new, unused and with all original HADES tags attached. Returns that have been worn, damaged, washed or altered will not be accepted and will be returned to you at your own expense. All returns must have a note included with the original order number and name of customer. 

If you are returning your item from outside the UK please ensure you mark it clearly as a return as we will not be liable for any duties & taxes upon its return. Failure to do so may result in your shipment being returned to you, or any duties & taxes incurred being deducted from your refund.

After the return has been quality checked, a refund will be processed. Please allow 3-5 working days for your refund to be received.

We don’t have a physical store, but our products are available on our website and through stockists across the UK and internationally.

Our studio is open Monday to Thursday. Any enquiries or returns received on Fridays or over the weekend will be responded to on Monday.

If you have any stockist enquiries please email info@hades-shop.co.uk

Unfortunately, we don’t currently have the capacity to offer a repair service. We recommend contacting a local tailor, seamstress, or knitwear specialist who has experience repairing wool garments and can assess the item for you.

No, we don't advise to put in a household machine as it could cause shrinkage.

We advise to follow all care instructions on the care label in your piece.

We advice to wash only when necessary – wool is naturally breathable, which means that sweat evaporates from your skin into the air, rather than getting trapped in the fabric. This means you shouldn’t need to wash your knit as often as other garments.